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LEXUS AUSTRALIA RECALLS CT200H VEHICLES FOR BACK DOOR DAMPER STAY

Lexus Australia has today announced that it will initiate a safety recall on 5 CT200h vehicles due to a potential issue with the back door damper stays of these vehicles.

The subject vehicles are equipped with gas charged back door damper stays which are used to help lift and support the back door while it is in the open position. During a specific production period, an improper temperature was used during the plating process for coating the surface of the damper rod at a specific supplier.

As a result, there is a possibility that internal stress generated during the plating process may cause micro cracks to develop on the plating of the damper rod. For certain damper rod stay designs that are installed in certain orientations, this condition can allow the gas charged in the damper stay to leak through cracks when the rod is in an upward position and the damper oil moves down and away from the damper rod seal.

If a sufficient amount of gas leaks, the damper stay may not keep the back door open, increasing the risk of injury.

Lexus dealers will inspect and if required replace the damper stays with new parts free of charge to customers for all involved vehicles.

Lexus Australia will personally contact all owners by phone and also notify them by mail, at their last known address, to provide details of this Safety Recall Campaign.

The inspection and replacement of the damper stays (if required) will take approximately 30 minutes. However, it may be necessary for the owner to make the vehicle available for a longer period of time depending upon the Dealer's work schedule.

Owners with additional questions or concerns are asked to please contact their local Lexus Dealer in the first instance or the Lexus Customer Assistance Centre on 1800 023 009.

Please quote your 17-digit Vehicle Identification Number (VIN).

Q&A

Q1. What models are involved?
A1. Five Lexus CT200h vehicles are involved. Details of vehicles are provided below.

Model Name Model Code WMI VDS CD VIN RANGE PRODUCTION RANGE
From To From To
Lexus CT200h ZWA10 JTH KD5BH # 02347042 02347472 13 February 2019 22 February 2019


Q2. What is the condition? (Description of problem)
A2. The subject vehicles are equipped with gas charged back door damper stays, which are used to help lift and support the back door while it is in the open position. During a specific production period, an improper temperature was used during the plating process for coating the surface of the damper rod at a specific supplier. As a result, there is a possibility that internal stress generated during the plating process may cause micro cracks to develop on the plating of the damper rod. For certain damper stay designs that are installed in certain orientations, this condition can allow the gas charged in the damper stay to leak through cracks when the rod is in an upward position and the damper oil moves down and away from the damper rod seal. If a sufficient amount of gas leaks, the damper stays may not keep the back door open, increasing the risk of injury.

    SQ. Are there any warnings that this condition may occur?
    A. No, there are no warnings that this condition may occur.

Q3.What is Lexus going to do?
A3. Owners of the involved vehicles will receive a telephone call and if required, safety recallcampaign notification by mail.

Lexus dealers will inspect and replace the damper stays if necessary. The remedy will be performed at NO CHARGE to vehicle owners.

Q4. How long will the repair take?
A4. Inspection and replacement (if necessary) will take approximately 30 minutes. However, it may be necessary for the owner to make the vehicle available for a longer period of time depending upon the dealer's schedule.

Q5. Does this condition affect other Lexus models?
A5. No. Only models mentioned in the VIN range in the table at question 1 are involved.

Q6. My CT200h vehicle is in the affected production range. What should I do?
Please contact your closest/preferred Lexus dealer to verify if your specific vehicle is affected.

...ends/

For more information, please contact:
Tracey Schouten
Manager Marketing Operations
Mob: 0459879617
tracey.schouten@lexus.com.au



 
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