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LEXUS AUSTRALIA RECALLS VEHICLES DUE TO FUEL PUMPS

Lexus Australia has today announced that it will initiate a safety recall involving Lexus IS, GS, RX, LC, LS, LX, NX, RC & IS-F vehicles produced between September 2013 - June 2015 and September 2017 - May 2019. The total number of vehicles involved is 6,610.

The involved vehicles are equipped with a fuel pump which may stop operating. If this were to occur, warning lights and messages may display on the instrument panel, and the engine may not run smoothly. This can result in a vehicle stall, and the vehicle may be unable to be restarted. If a vehicle stall occurs while driving at higher speeds, this could increase the risk of a crash.

For all involved vehicles, Lexus dealers will replace the low-pressure fuel pump with an improved one free of charge.

Depending on the vehicle, it is expected that it will take approximately 2-4 hours to replace the fuel pump. However, depending upon the Dealer's work schedule, it may be necessary for the owner to make the vehicle available for a longer period of time.

Lexus Australia will provide all owners of involved vehicles details of this safety recall campaign by mail to their last known address. To update your contact details, please call the Lexus Customer Assistance Centre on 1800 023 009 (Monday to Friday 8.00am to 6.00pm AEDT) or click here.

Owners with additional questions or concerns are asked to please contact their local/preferred Lexus Dealer in the first instance or the Lexus Customer Assistance Centre on 1800 023 009 (Mon-Fri 8.00am-6.00pm AEDT). Please quote your 17-digit Vehicle Identification Number (VIN).


Q&A

Q1. What models are involved?
A1. A total of 6,610 vehicles are involved in Australia, including Lexus IS, GS, RX, LC, LS, LX, NX, RC & IS-F.

MODEL NAME VERSION WMI VDS CD VIS FROM VIS TO PRD FROM PRD TO QTY
GS350 GRL12 JTH BZ1BL # 0A013163 0A017210 01-Nov-17 03-Oct-18 34
GRL10 BE1BL 05028560 05044333 02-Sep-13 28-Jul-14 82
GRL10 BE1BL 0A0001890A00960412-Sep-1412-Feb-1535
GS200ARL10JTH BA1BL# 0A0070420A00780917-Jan-1810-May-188
GS250 GRL11 JTH BF1BL # 0A0001010A00052311-Sepr-1423-Dec-147
GRL11 BF1BL 05009213 05011095 20-Sep-13 28-Jul-14 42
GS450h GWL10 JTH BS1BL # 05006520 05007293 03-Sep-13 17-Jul-14 36
BS1BL 0A000108 0A000454 11-Sep-14 17-Feb-15 20
IS300 ASE30 JTH BA1D2 # 05061910 05089612 02-Oct-17 30-Nov-18 782
IS350 GSE31 JTH BE1D2 # 05005509 05019611 02-Sep-13 29-Jan-15 79
BE5D2 05005495 05020227 02-Sep-13 21-Feb-15 976
BZ1D2 05031583 05034296 04-Oct-17 30-Nov-18 276
IS-F USE20 JTH BP262 # 05011324 05011568 13-Sep-13 24-Jul-14 22
LC500h GWZ100 JTH HY5AY # 0A000858 0A001416 15-Nov-17 11-Jul-18 8
LC500 URZ100 JTH HP5AY # 0A004445 0A006477 29-Nov-17 30-Nov-18 73
LX570 URJ201 JTJ HY00W # 04134039 04178847 02-Sep-13 09-Mar-15 226
LS460 USF40 JTH BL46F # 05124949 05135554 02-Sep-13 29-Jan-15 19
LS500 VXFA50 JTH B51FF # 05000982 05008059 23-Jan-18 29-Oct-18 19
B5LFF 05000609 05007884 15-Jan-18 27-Oct-18 63
LS500h GVF50 JTH BY1FF # 05001088 05004395 26-Jan-18 26-Sep-18 2
BYLFF 05000159 05004717 07-Oct-17 27-Oct-18 26
LS600h UVF45 JTH CU46F # 05017672 05019998 09-Sep-13 03-Nov-14 13
LS600hL UVF46 JTH DU46F # 05017543 05019066 16-Sep-13 23-Feb-15 7
NX200t AGZ15 JTJ BARBZ # 02002817 02030390 01-Dec-14 02-Jun-15 659
AGZ10 YARBZ # 02002196 02014458 01-Dec-14 01-Jun-15 170
RC200t/300 ASC10 JTH HA5BC # 05007551 05009330 19-Sep-17 11-Jan-19 78
RC350 GSC10 JTH HE5BC # 05000108 05005439 21-Apr-14 23-Feb-15 163
HZ5BC 05017931 05020071 06-Dec-17 10-Jan-19 257
RX450h GYL25 JTJ BGMCA # 02031602 02049669 02-Oct-17 06-May-19 557
RX350 GGL25 JTJ BZMCA # 02029232 02045036 03-Oct-17 11-May-19 1290
RX450hL GYL26 JTJ DGKCA # 02000119 02007441 04-Dec-17 24-Dec-18 202
RX350L GGL26 JTJ DZKCA # 02000132 02020215 04-Dec-17 07-May-19 379

Note: Although the involved vehicles are within the above VIN ranges, not all vehicles in these VIN ranges were sold in the Australian market.
(#) indicates additional check digit (alpha or numeric).


Q2. What is the condition? (Description of the problem)
A2. The involved vehicles are equipped with a low-pressure fuel pump, located in the fuel tank, that supplies fuel pressure to the fuel injection system. These fuel pumps may include impellers which have been manufactured with lower density. If these impellers are also (1) of a design with lower surface strength or (2) of a different design but were exposed to production solvent drying for longer periods of time, higher levels of surface cracking may occur. This may cause excessive fuel absorption to occur, resulting in impeller deformation. In some cases, the impeller may deform to a point that creates interference with the fuel pump body which may cause the fuel pump to become inoperative.

An inoperative fuel pump could result in illumination of the check engine and master warning indicators on the instrument panel, the engine not running smoothly, the engine not starting and/or vehicle stall while driving at low speed. However, in rare instances, vehicle stall could occur while driving at higher speeds, increasing the risk of a crash.

SQ1. Are there any symptoms/warnings of this condition?
Drivers may experience illumination of the check engine and master warning indicators on the instrument panel, the engine not running smoothly, and the engine not starting and/or vehicle stall.

SQ2. How is this recall related to the recall previously filed in North America in January 2020?
This is the same issue as the recall initiated in North America in January 2020. After further investigation, we are now initiating a global recall and adjusting the scope of affected vehicles in North America.

SQ3. What is an impeller?
The impeller is the rotating component within the low-pressure fuel pump that drives the fuel through the pump.


Q3. What does the remedy involve?
A3. For all involved vehicles, Lexus dealers will replace the low-pressure fuel pump with an improved one free of charge to customers.

SQ1. The number of involved vehicles is very large. Do you have enough replacement parts?
We are working closely with the supplier to provide the replacement parts as quickly as possible.


Q4. How long will the remedy take?
A4. Depending on the vehicle model, it will take approximately 2-4 hours. However, depending upon the Dealer's work schedule, it may be necessary for the owner to make the vehicle available for a longer period of time.

Q5. What was the improvement made to the fuel pump?
A5. In April 2019, the production process was changed so that the density of the fuel pump impellers was improved.

Q6. Does this condition affect other Lexus models?
A6. Only models mentioned in the VIN range in the table at question 1 are involved in the Australian market. Due to a number of differences in the fuel pump, other Lexus models in Australia are not included in this recall.

Q7. My vehicle is in the affected production range. What should I do?
A7. Please contact your closest/preferred Lexus dealer to verify if your vehicle is affected. Alternatively, please contact the Lexus Customer Assistance Centre (LCAC) on 1800 023 009 (Mon-Fri 8.00am-6.00pm AEDT). Please quote your 17-digit Vehicle Identification Number (VIN).

Q8. Where can I find my VIN?
A8. VIN number location varies by model. For information on how to find the VIN position specific to your vehicle, please search "vehicle identification number" in the alphabetical index at the rear of your Owner's Manual.


...ends/


For more information, please contact:

Dan DeGasperi
Lexus Australia public relations
E: dan.degasperi@lexus.com.au
M: +61 466 612 742



 
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