Lexus Australia has today announced that it will initiate an expansion of a safety recall previously announced on 23rd March 2020. The additional models involve 4,894 IS, ES, GS, RX, LC, LS, LX, NX & RC vehicles produced between March 2013 - September 2019.
The involved vehicles are equipped with a fuel pump which may stop operating. If this were to occur, warning lights and messages may display on the instrument panel, and the engine may not run smoothly. This can result in a vehicle stall, and the vehicle may be unable to be restarted. If a vehicle stall occurs while driving at higher speeds, this could increase the risk of a crash.
For all involved vehicles, Lexus dealers will replace the fuel pump with a new and improved one free of charge to owners
Depending on the vehicle, it is expected that it will take approximately 2-4 hours to replace the fuel pump. However, based on the Dealer's work schedule, it may be necessary for the owner to make the vehicle available for a longer period of time.
Lexus Australia will provide all owners of involved vehicles details of this safety recall campaign by SMS, email and mail to their last known address. To update your contact details, please call the Lexus Customer Assistance Centre on 1800 023 009 (Monday to Friday 8.00am to 6.00pm) or visit www.lexus.com.au/owners/update-details
Owners with additional questions or concerns are asked to please contact their local/preferred Lexus Dealer in the first instance or the Lexus Customer Assistance Centre on 1800 023 009 (Mon-Fri 8.00am-6.00pm). Please quote your 17-digit Vehicle Identification Number (VIN).
Q1. What models are involved in Australia?
A1. In this recall, an additional 4,894 vehicles are involved in Australia, including IS, ES, GS, RX, LC, LS, LX, NX, and RC models.
The full list of involved vehicles is below. This includes vehicles from the March 2020 recall.
Note: Although the involved vehicles are within the above VIN ranges, not all vehicles in these VIN ranges were sold in the Australian market.
| MODEL NAME||VERSION|| WMI || VDS || CD || VIN RANGE || PRODUCTION PERIOD || QTY |
| FROM || TO|| FROM || TO|
|ES300h||AXZH10||JTH||B21B1|| # ||02000209||02037256||Jul-18||Feb-19||219|
(#) indicates additional check digit (alpha or numeric).
SQ1. How many of the additional involved vehicles have been sold in Australia?
Of the 4,893 additional involved Lexus vehicles in Australia, 4,881 vehicles have been sold and 12 vehicles have not yet been delivered.
Q2. What is the condition? (Description of the problem)
A2. The involved vehicles are equipped with a low-pressure fuel pump, located in the fuel tank, that supplies fuel pressure to the fuel injection system. These fuel pumps may include impellers, which have been manufactured with lower density. If these impellers are also (1) of a design with lower surface strength or (2) of a different design but were exposed to production solvent drying for longer periods of time, higher levels of surface cracking may occur. This may cause excessive fuel absorption to occur, resulting in impeller deformation. In some cases, the impeller may deform to a point that creates interference with the fuel pump body, which may cause the fuel pump to become inoperative.
An inoperative fuel pump could result in illumination of the check engine and master warning indicators on the instrument panel, the engine not running smoothly, the engine not starting and/or vehicle stalling while driving at low speed. In rare instances, vehicle may stall while driving at higher speeds, increasing the risk of a crash.
SQ1. Are there any symptoms/warnings of this condition?
The check engine and master warning indicators on the instrument panel may illuminate, the engine may not run smoothly or fail to start and/or the vehicle may stall.
SQ2. How is this recall related to the global recall previously filed in March 2020?
This is an expansion of the global recall commenced in March. After further investigation, Lexus considered the scope of the recall needed to be expanded.
SQ3. What is an impeller?
The impeller is the rotating component within the low-pressure fuel pump that drives the fuel through the pump.
Q3. What does the remedy involve?
A3. For all involved vehicles, Lexus dealers will replace the low-pressure fuel pump with a new and improved one free of charge
SQ1. The number of involved vehicles is very large. Do you have enough replacement parts?
We are working closely with the supplier to provide the replacement parts as quickly as possible.
Q4. How long will the remedy take?
A4. Depending on the vehicle model, it will take approximately 2-4 hours. However, based on the Dealer's work schedule, it may be necessary for the owner to make the vehicle available for a longer period of time.
Q5. What was the improvement made to the fuel pump?
A5. In April 2019, the fuel pump production process was changed so that the impellers were improved. Lead time for implementation of these improved parts into vehicle production varies model by model.
Q6. Does this condition affect other Lexus models?
A6. Only Lexus models mentioned in the VIN range in the table at question 1 are involved in the Australian market. Due to a number of differences in the fuel pump, other Lexus models in Australia are not included in this recall.
Q7. My vehicle is in the affected production range. What should I do?
A7. Please contact your closest/preferred Lexus dealer to verify if your vehicle is affected. Alternatively, please contact the Lexus Customer Assistance Centre on 1800 023 009 (Mon-Fri 8.00am-6.00pm). Please quote your Vehicle Identification Number (VIN).
Q8. Where can I find my VIN?
A8. VIN number location varies by model. For information on how to find the VIN position specific to your vehicle, please search "vehicle identification number" in the alphabetical index at the rear of your Owner's Manual.
Q9. I'm reluctant to visit a Dealership due to COVID-19. How can you help?
A9. You can be assured that Lexus dealers are well-positioned to assist you in ways that prioritise your well-being and that of our dealership staff. For your peace of mind, our dealers have implemented intensive cleaning, hygiene and social-distancing measures, based on best-practice advice from government and health authorities. Your preferred/local dealer will be able to assist in addressing your specific concern as well as any other questions you may have.
For more information, please contact:
Lexus Australia public relations
M: +61 466 612 742