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Lexus Australia is continuing its commitment to industry-leading customer care, announcing an expansion of the Encore Platinum Owner Benefits program to luxury customers purchasing flagship grades of the reimagined new Lexus IS in December.

Lexus IS Luxury with Enhancement Pack 2 and Lexus IS F Sport customers will receive a special launch offer if they purchase their vehicle before December 31: a complimentary upgrade from Lexus Encore to Lexus Encore Platinum membership, delivering additional luxury mobility benefits.

Across their three-year Encore Platinum membership, among the first new IS owners in Australia will enjoy more of the ultimate luxury and their most precious commodity, the luxury of time.

Accessed via the state-of-the-art Lexus App, Encore Platinum members gain more time to enjoy shopping with eight valet parking vouchers validated at participating Westfield shopping centres and Chadstone Shopping Centre in Melbourne.

Encore Platinum membership also unlocks more time to enjoy travel and experience the luxury of convenience with Lexus on Demand - which offers the freedom to swap into another Lexus that best suits an owner's lifestyle or the needs of an occasion.

With the flexibility of booking via the Lexus App in real time, owners gain access to Lexus vehicles 'on demand' at the Qantas valet of Sydney, Melbourne, Brisbane, Adelaide and Perth airports, or a select Lexus dealership.

A new IS owner can swap into another Lexus on four occasions, up to eight days each, over the course of the three-year membership period.

They could swap their rear-wheel drive sports sedan for a Lexus RX L or LX should additional seating, flexibility or all-wheel drive traction be required. Alternatively, a Lexus RC F or LC sports coupe can be booked for the ultimate driving weekend - or the Lexus LS upper-large sedan for the ultimate in luxury.

The addition of Encore Platinum to flagship Lexus IS grades for custmers purchasing in December joins Lexus RC F, GS F, LX, LC and LS customers who have purchased since January 1 and have received Encore Platinum benefits since its introduction in August.

Lexus Australia Chief Executive Scott Thompson said the industry-leading innovation of Encore Platinum perfectly aligns with the new IS sports sedan and its focus on delivering imaginative technology.

"When we launched Lexus Encore Platinum in August we pledged our commitment to rolling out our flagship one-of-a-kind owner benefits program to more Lexus customers in the near future," Mr Thompson said.

"The response to Lexus Encore Platinum has been incredible, enabling us to now extend these pioneering luxury mobility benefits to among the first customers of the reimagined new Lexus IS who we know are focused on technology and travel."

The IS Luxury with Enhancement Pack 2 and IS F Sport are available with a choice of IS 300 turbocharged four-cylinder petrol or IS 300h self-charging hybrid electric powertrains.

The IS F Sport is further available with the performance and response of the IS 350 and its 3.5-litre normally aspirated V6 engine.

Every new IS sports sedan debuts five 'Lexus firsts' in Australia, including intersection turning assist, emergency steering assist, automated collision notification, SOS call and stolen vehicle tracking. Read more here.

Every Lexus IS also includes membership to Lexus Encore with special offers and enhanced Lifestyle Events incorporating exclusive dinners, money-can't-buy experiences with Lexus ambassadors and hotel stays featuring additional benefits.

Lexus Encore members are offered a permanent five-cents-per-litre discount offer from premium fuels at participating Ampol and Caltex service stations1.

Members can also speed up time at drive days and test high-performance Lexus models, or slow down at top-tier dinners and golf days.

Lexus also has an evolving list of luxury hotel partners around Australia, with Lexus Encore Members able to savour their sleep with late check-outs, as well as enjoying other luxurious benefits.

Whether owners want to get away to Jackalope in Victoria, Emirates One&Only Wolgan Valley in the Blue Mountains or Rae's on Wategos in Byron Bay, Lexus will help owners relax and unwind at their pace2.

At the five-star Emirates One&Only Wolgan Valley, Members receive special offers, a welcome regional wine upon arrival, a Signature Wildlife and Sundowners tour for two, entry to a special and private Lexus Lookout, and late check-out. At Jackalope hotel, on Victoria's Mornington Peninsula, a fleet of Lexus vehicles are reserved for Encore members to drive to tour the local area. And, at Raes on Wategos, the Lexus RX is used as a chauffeur from airport to Byron Bay's premier luxury resort.

Lexus Encore Members can also enjoy a service that goes above and beyond and a price that doesn't go anywhere, with the trust and transparency of Capped Price Servicing3 - for the IS, this includes a price of $495 for each of the first three, annual or 15,000km scheduled services.

Lexus will provide a complimentary loan vehicle during their service, which can be collected from a dealership or delivered to an owner's door at home or work. Even if a local vehicle is not required, dealership staff can pick up an owner's Lexus from their home or work and return it to for maximum convenience.

Once serviced, the Lexus will be returned with a complimentary wash and vacuumed interior.

Encore membership also includes Lexus DriveCare4 - an above-and-beyond roadside assistance service. It includes complimentary breakdown towing as required to a Lexus Dealer or nominated technical centre, a courier service for urgent small parcels or documents, a Personal Assist service for when owners experience a vehicle-related incident over 100km from home and their Lexus is immobile for more than 24 hours.

It further offers a one-way metropolitan taxi fare up to $150 (including GST) and clothing and personal effects cover up to $250 (including GST).

The renowned Lexus Encore owner benefits program is standard with the Lexus CT, UX, IS, NX, ES, RX and RC. Lexus Encore Platinum is standard with the Lexus LX luxury SUV, RC F and LC sports coupes and LS luxury sedan, plus the IS Luxury with Enhancement Pack 2 and IS F Sport until December 31.

The Lexus App is available to download from Google Play5 or the App Store.


For more information, please contact:

Dan DeGasperi
Lexus Australia public relations
M: +61 466 612 742

1 Offer limited to 5c/litre fuel discount in one transaction per 24 hour period per vehicle registered to a Lexus Encore Member. Offer available on Vortex Premium 95, Vortex Premium 98, Diesel & Vortex Diesel, up to 150 litres, at participating Caltex service stations only. List of participating locations to change without notice. For T&Cs, visit
2 Encore Benefit partners and inclusions are subject to change without notice.
3 Lexus vehicles purchased by Lexus Corporate Customers who receive complimentary servicing are not eligible for CPS. For details or to confirm eligibility see your Lexus dealer or visit
4 DriveCare as part of Encore Benefits applies for a 3 year period from the date a new or demonstrator Lexus vehicle is first registered on or after 01/01/2020. Coverage and service inclusions vary dependent on vehicle location. For full T&Cs see your Lexus Dealer or
5 Google Play™ is a trademark of Google LLC.


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