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LEXUS AUSTRALIA RECALLS UX AND RX VEHICLES DUE TO TOWBAR LABEL

Lexus Australia has today announced that it will initiate a recall involving Lexus Genuine Accessory Towbars installed on UX and RX vehicles.

A total of 32 affected Lexus Genuine Accessory Towbars may be installed on a population of 2,287 UX vehicles produced between October 2018 to October 2020.

A total of 835 affected Lexus Genuine Accessory Towbars may be installed on a population of 9,289 RX vehicles produced between September 2015 to April 2021.

This recall is an administration matter relating to towbar label information only.

The involved vehicles may be equipped with a genuine accessory towbar that was supplied without fitment of an ECE55 Type Approval label, which is required to comply with Australian Design Rule 62/02.

For all involved vehicles, Lexus Dealers will inspect the vehicle and, if fitted with a Lexus Genuine Accessory Towbar, affix the label free of charge to vehicle owners.

It is expected that it will take approximately 15 minutes to affix the label. However, depending upon the Dealer's work schedule, it may be necessary for the owner to make the vehicle available for a longer period.

Lexus Australia will provide all owners of involved vehicles details of this safety recall campaign by SMS, email and mail to their last known address. To update your contact details, please call the Lexus Customer Assistance Centre on 1800 023 009 (Monday to Friday 8.00am to 6.00pm AEDT) or visit www.lexus.com.au/owners/update-details.

Owners of vehicles not fitted with a Lexus Genuine Accessory Towbar will be able to complete a form provided with the owner letter to formally advise that their vehicle is not fitted with the accessory. Alternatively, owners may choose to have a Lexus Dealer inspect if a Towbar is fitted.

Owners with additional questions or concerns are asked to please contact their local/preferred Lexus Dealer in the first instance or the Lexus Customer Assistance Centre on 1800 023 009 (Mon-Fri 8.00am-6.00pm AEDT). Please quote your 17-digit Vehicle Identification Number (VIN).

Q&A

Q1. What Lexus models are involved in Australia?
A1. Of the 2,287 UX vehicles within the product range below, 32 vehicles may be fitted with a Lexus Genuine Accessory Towbar which requires the label to be affixed.

MODEL NAMEWMIVDSCDVIN RANGEPRODUCTION RANGEQTY
FromToFromTo
UX200JTHY35BH#020001880203174819 October 20181 October 20202,287


Of the 9,289 RX vehicles within the product range below, 835 vehicles may be fitted with a Lexus Genuine Accessory Towbar which requires the label to be affixed.

MODEL NAMEWMIVDSCDVIN RANGEPRODUCTION RANGEQTY
FromToFromTo
RX450hJTJBGMCA#02000138020730695 October 201526 April 20212,377
RX350BZMCA020001290205593128 September 201510 May 20214,550
RX200tZAMCA020001130203376128 September 20151 December 2017990
RX30002033595021101694 December 201723 April 20211,372

Note: Although the involved vehicles are within the above VIN ranges, not all vehicles in these VIN ranges are involved or were sold in the Australian market.
(#) indicates additional check digit (alpha or numeric).


SQ1. What if my vehicle is not fitted with a Lexus Genuine Accessory Towbar?
Owners whose vehicle is within the affected range but is not fitted with a Lexus Genuine Accessory Towbar will be able to complete a form provided with the owner letter to formally advise that their vehicle is not fitted with a Towbar. Alternatively, owners may choose to have a Lexus Dealer inspect if a Towbar is fitted.

Q2. What is the condition?
A2. The involved vehicles may be equipped with a genuine accessory towbar that was supplied without fitment of an ECE55 Type Approval label, which is required to comply with ADR 62/02.

Q3. What is the cause of this condition?
A3. The requirement for fitment of an ECE55 Type Approval label was not identified at the time of towbar part sales.

SQ1. Is my towbar safe to use?
Yes, this is an administration matter relating to towbar label information only.

Q4. What does the remedy involve?
A4. For all involved vehicles that are fitted with a Lexus Genuine Accessory Towbar, Lexus dealers will affix the label free of charge to customers.

Q5. How long will the remedy take?
A5. It will take approximately 15 minutes. However, depending upon the Dealer's work schedule, it may be necessary for the owner to make the vehicle available for a longer period.

Q6. When will the labels become available for this recall?
A6. Labels for UX vehicles are now available to complete this campaign and labels for RX vehicles are expected to be available mid-February 2022.

Q7. Can I continue to drive my vehicle until the label is affixed?
A7. Yes, you can continue to drive your vehicle, however we request owners to get in contact with their closest or preferred Dealership to arrange the label to be affixed. In the meantime, please call the Lexus Customer Assistance Centre on 1800 023 009 (Monday to Friday 8.00am to 6.00pm AEDT) or visit www.lexus.com.au/owners/update-details if you have any questions.

Q8. Does this condition affect other Lexus models?
A8. Only models mentioned in the VIN range in the table at question 1 are involved in the Australian market.

Q9. My vehicle is in the affected production range. What should I do?
A9. Owners with additional questions or concerns are asked to please contact their local/preferred Lexus Dealer in the first instance or the Lexus Customer Assistance Centre on 1800 023 009 (Mon-Fri 8.00am-6.00pm AEDT). Please quote your 17-digit Vehicle Identification Number (VIN).

Q10. Where can I find my VIN?
A10. VIN number location varies by model. For information on how to find the VIN position specific to your vehicle, please search "vehicle identification number" in the alphabetical index at the rear of your Owner's Manual.

Q11. I'm reluctant to visit a Dealership due to COVID-19. How can you help?
A11. You can be assured that Lexus dealers are well-positioned to assist you in ways that prioritise your well-being and that of our dealership staff. For your peace of mind, our dealers have implemented intensive cleaning, hygiene and social-distancing measures, based on best-practice advice from governments and health authorities. Your preferred/local dealer will be able to assist in addressing your specific concern as well as any other questions you may have.

...ends/


For more information, please contact:

Patrick Lyons
Lexus Australia public relations
E: patrick.lyons@havas.com
M: +61 408 538 207




 
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