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LEXUS AUSTRALIA RECALLS VEHICLES DUE TO DISPLAY AUDIO PROGRAM ERROR

Lexus Australia has today announced a safety recall campaign to reprogram the Display Audio on a range of Lexus LX and NX vehicles produced for the Australian market between 15 November 2021 and 16 March 2022.

The involved vehicles have a feature whereby video images can be depicted on the Display Audio screen. Due to errors in the Display Audio screen control program, there is a possibility that video images may be displayed while driving.

For all involved vehicles, Lexus dealers will reprogram the Display Audio free of charge to vehicle owners.

Repair time is expected to take approximately 40 minutes. However, based on the Dealer's work schedule, it may be necessary for the owner to make the vehicle available for a longer period, with alternative transport support available to owners, free of charge.

Lexus Australia will provide all owners of involved vehicles details of this safety recall campaign by SMS, email and mail to their last known address. To update your contact details, please call the Lexus Customer Assistance Centre on 1800 023 009 (Monday to Friday 8.00am to 6.00pm AEST) or visit www.lexus.com.au/owners/update-details

Owners with additional questions or concerns are asked to please contact their local/preferred Lexus Dealer in the first instance or the Lexus Customer Assistance Centre on 1800 023 009 (Mon-Fri 8.00am-6.00pm AEST). Please quote your 17-digit Vehicle Identification Number (VIN).

Q&A

Q1 :Which and how many models are involved in Australia?
A1. There are 1354 vehicles: 1252 NX and 102 LX vehicles involved.

MODEL NAME VERSION WMI VDS CD VIN RANGE PRODUCTION RANGE
FROM TO FROM TO
LX500d FJA310 JTJ PA7CX # 04000115 04000668 13th Dec 2021 16th March 2022
PABCX 04000110 04000663 10th Dec 2021 15th March 2022
LX600 VJA310 PB7CX 04001195 04004712 20th Jan 2022 16th March 2022
PBACX 04000173 04004772 10th Dec 2021 16th March 2022
PBBCX 04000171 04004651 10th Dec 2021 15th March 2022
NX250 AAZA20 CDBAZ 02000141 05001993 15th Nov 2021 16th March 2022
NX350 TAZA25 CGBEZ 02000290 05003997 15th Nov 2021 16th March 2022
NX350h AAZH20 CCBAZ 02000135 05002142 16th Nov 2021 16th March 2022
AAZH25 CKBEZ 02000283 05002828 16th Nov 2021 16th March 2022
NX450h AAZH26 CKBFZ 02000170 02004405 15th Nov 2021 28th Feb 2022

Note:
1. Although the involved vehicles are within the above VIN ranges, not all vehicles in these VIN ranges were sold in the Australian market.
2. (#) indicates additional check digit (alpha or numeric).

Q2: What is the condition?
A2: The involved vehicles have a feature whereby video image can be depicted on the Display Audio screen. Due to errors in the Display Audio screen control program, there is a possibility that Video image may be displayed while driving.

Q3: Are there any other Lexus vehicles covered by this campaign?
A3: No other Lexus models other than tabled above are involved in this campaign.

Q4: What is Lexus going to do?
A4: Lexus will issue an owner letter and personally contact owners on or about the 26th April 2022 to provide details of this forthcoming campaign.

If condition is related to this campaign, the appropriate repair will be performed FREE OF CHARGE to the vehicle owner.

Q5: What does the remedy involve?
A5: For all involved vehicles, Lexus Dealers will reprogram the Display Audio.

Q6: How long will the repair take?
A6: This reprogram will take approximately 40 minutes. Depending upon the Dealer's work schedule, it may be necessary to make your vehicle available for a longer period of time, with alternative transport support available to owners, free of charge.

Q7: What if an owner has additional questions or concerns?
A7: Owners with additional questions or concerns are asked to please contact their local Lexus Dealer in the first instance or the Lexus Customer Assistance Centre on 1800 023 009 from 8am - 6pm Monday to Friday.

Q8: Where can I find my VIN?
A8: VIN number location varies by model. For information on how to find the VIN position specific to your vehicle, please search "vehicle identification number" in the alphabetical index at the rear of your Owner's Manual. 

Q9: I'm reluctant to visit a Dealership due to COVID-19. How can you help?
A9: You can be assured that Lexus dealers are well-positioned to assist you in ways that prioritise your well-being and that of our dealership staff. For your peace of mind, our dealers have implemented intensive cleaning, hygiene, and social-distancing measures, based on best-practice advice from governments and health authorities. Your preferred/local dealer will be able to assist in addressing your specific concern as well as any other questions you may have. 

...ends/

For more information, please contact:
Patrick Lyons
Lexus Australia public relations
E: patrick.lyons@havas.com
M: +61 408 538 207



 
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