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LEXUS AUSTRALIA RECALLS VEHICLES DUE TO A REQUIRED SPOT WELD INSPECTION

Lexus Australia has today announced a safety recall campaign to inspect spot welds on a range of Lexus NX vehicles produced for the Australian market between 15th November 2021 and 26th January 2022.

The involved vehicles are manufactured with body panels that are spot-welded to the left and right front shock absorber mounting areas, and there is a possibility that certain spot-welds were missed.  As a result, cracks and breakage may occur on other spot-welds and/or on the body panels around the front shock absorber mounting areas. Under longer-term (time and mileage) use, this could eventually cause a front shock absorber to separate from the mounting area, resulting in a loss of vehicle driving stability.

For all involved vehicles, Lexus dealers will inspect the welding near the shock absorber mounting area, and if any missing spot-weld is found this will be rectified. Furthermore, if any damage is found in such areas these will be repaired free of charge to vehicle owners.

The inspection time is expected to take approximately 15 minutes, and if any missing spot-welds are found repair time may take in excess of 24 hours. However, based on the Dealer's work schedule, it may be necessary for the owner to make the vehicle available for a longer period, with alternative transport support available to owners free of charge.

Lexus Australia will issue all owners of involved vehicles details of this safety recall campaign by SMS, email and mail to their last known address. To update your contact details, please call the Lexus Customer Assistance Centre on 1800 023 009 (Monday to Friday 8.00am to 6.00pm AEST) or visit www.lexus.com.au/owners/update-details

Owners with additional questions or concerns are asked to please contact their local/preferred Lexus Dealer in the first instance or the Lexus Customer Assistance Centre on 1800 023 009 (Mon-Fri 8.00am-6.00pm AEST). Please quote your 17-digit Vehicle Identification Number (VIN).

Q&A

Q1 : Which and how many models are involved in Australia?
A1. There are 377 NX vehicles involved.

MODEL NAME VERSION WMI VDS CD VIN RANGE PRODUCTION RANGE
FROM TO FROM TO
NX350h AAZH20 JTJ CCBAZ # 02000135 02001470 16th Nov 2021 24th Jan 2022
NX250 AAZA20 CDBAZ 02000141 02002027 15th Nov 2021 22nd Jan 2022
NX350 TAZA25 CGBEZ 02000290 02004422 15th Nov 2021 26th Jan 2022
NX350h AAZH25 CKBEZ 02000283 02003694 16th Nov 2021 26th Jan 2022
NX450h AAZH26 CKBFZ 02000170 02003139 15th Nov 2021 24th Jan 2022

Note:
1. Although the involved vehicles are within the above VIN ranges, not all vehicles in these VIN ranges were sold in the Australian market.
2. (#) indicates additional check digit (alpha or numeric).

Q2: What is the condition?
A2: The involved vehicles are manufactured with body panels that are spot-welded to the left and right front shock absorber mounting areas, and there is a possibility that certain spot-welds were missed. As a result cracks and breakage may occur on other spot-welds and/or on the body panels around the front shock absorber mounting areas. Under longer-term (time and mileage) use, this could eventually cause a front shock absorber to separate from the mounting area, resulting in a loss of vehicle driving stability.

Q3:  What does the remedy involve?
A3: For all involved vehicles, Lexus dealers will inspect the welding near the shock absorber mounting area, and if any missing spot-weld is found this will be rectified. Furthermore, if any damage is found in such areas these will be repaired free of charge to vehicle owners.

Q4: How long will the remedy take ?
A4: The inspection time is expected to take approximately 15 minutes, and if any missing spot-welds are found repair time may take in excess of 24 hours. However, based on the Dealer's work schedule, it may be necessary for the owner to make the vehicle available for a longer period, with alternative transport support available to owners free of charge.

Q5: Are there any other Lexus vehicles covered by this campaign?
A5: No other Lexus models other than tabled above are involved in this campaign.

Q6: What is Lexus going to do?
A6: Lexus will issue an owner letter and personally contact owners on or about the 26th April 2022 to provide details of this forthcoming campaign.

If condition is related to this campaign, the appropriate repair will be performed FREE OF CHARGE to the vehicle owner.

Q7: What if an owner has additional questions or concerns?
A7: Owners with additional questions or concerns are asked to please contact their local Lexus Dealer in the first instance or the Lexus Customer Assistance Centre on 1800 023 009 from 8am - 6pm Monday to Friday.

Q8: Where can I find my VIN?
A8: VIN number location varies by model. For information on how to find the VIN position specific to your vehicle, please search "vehicle identification number" in the alphabetical index at the rear of your Owner's Manual. 

Q9: I'm reluctant to visit a Dealership due to COVID-19. How can you help?
A9: You can be assured that Lexus dealers are well-positioned to assist you in ways that prioritise your well-being and that of our dealership staff. For your peace of mind, our dealers have implemented intensive cleaning, hygiene, and social-distancing measures, based on best-practice advice from governments and health authorities. Your preferred/local dealer will be able to assist in addressing your specific concern as well as any other questions you may have. 

...ends/

For more information, please contact:
Patrick Lyons
Lexus Australia public relations
E: patrick.lyons@havas.com
M: +61 408 538 207



 
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