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LEXUS AUSTRALIA RECALLS VEHICLES DUE TO STABILITY CONTROL SYSTEM SOFTWARE

Lexus Australia has today announced that it will initiate a safety recall involving NX350h, NX450h+ and LX600 vehicles produced between November 2021 - April 2022 (inclusive). There are approximately 911 vehicles involved in the Australian market.

Under particular circumstances, a software error may cause the Vehicle Stability Control system (VSC) to not default to the 'ON' status when the vehicle is next started. These circumstances are: if the VSC switch is manually turned off and the brake pedal is continuously operated between when the vehicle is shut down and then restarted; this may cause the VSC to not return to the default setting 'ON' status at the next ignition cycle. This results in a non-compliance with Australian Design Rules (ADR) 88/00.

For all involved vehicles, Lexus Dealers will update the Skid Control Electronic Control Unit (ECU) software free of charge to vehicle owners.

It will require approximately up to 1 hour to update the software of the Skid Control that operates the VSC. However, depending on the Dealer's work schedule, owners may be required to make the vehicle available for a longer period of time, with alternative transport support available to owners.

Lexus Australia will provide all owners of involved vehicles details of this safety recall campaign by SMS, email and mail to their last known address. To update your contact details, please call the Lexus Customer Assistance Centre on 1800 023 009 (Monday to Friday 8.00am to 6.00pm AEST) or visit www.lexus.com.au/owners/update-details

Owners with additional questions or concerns are asked to please contact their local/preferred Lexus Dealer in the first instance or the Lexus Customer Assistance Centre on 1800 023 009 (Mon-Fri 8.00am-6.00pm AEST). Please quote your 17-digit Vehicle Identification Number (VIN).

Q&A

Q1 Which and how many models are involved in Australia?
A1. There are approximately 911 vehicles involved in the Australian market: 776 NX and 135 LX vehicles.

MODEL NAME VERSION WMI VDS CD VIN RANGE PRODUCTION RANGE
FROM TO FROM TO
NX350h AAZH20 JTJ CCBAZ # 02000135 02002621 15/11/2021 31/03/2022
05000110 05002248 24/11/2021 31/03/2022
AAZH25 CKBEZ 02000283 02005808 04/11/2021 31/03/2022
05000231 05002913 19/11/2021 24/03/2022
NX450h AAZH26 CKBFZ 02000170 02004947 10/11/2021 31/03/2022
LX500d FJA310 PA7CX 04000115 04000725 03/12/2021 30/03/2022
PABCX 04000110 04000743 01/12/2021 01/04/2022
LX600 VJA310 PB7CX 04001195 04005709 19/01/2022 01/04/2022
PBACX 04000173 04005305 01/12/2021 29/03/2022
PBBCX 04000171 04005604 01/12/2021 31/03/2022

Note:
1. Although the involved vehicles are within the above VIN ranges, not all vehicles in these VIN ranges were sold in the Australian market.
2. (#) indicates additional check digit (alpha or numeric).

Q2: What is the condition?
A2: Under particular circumstances, a software error may cause the Vehicle Stability Control system (VSC) to not default to the 'ON' status when the vehicle is next started. These circumstances are: if the VSC switch is manually turned off and the brake pedal is continuously operated between when the vehicle is shut down and then restarted; this may cause the VSC to not return to the default setting 'ON' status at the next ignition cycle. This results in noncompliance with Australian Design Rules (ADR) 88/100.

On a subsequent ignition cycle, if these precise circumstances are not repeated, VSC operation will automatically return to the default VSC 'ON' setting. If the VSC does not default to VSC 'ON' or if it is turned off, a warning light will illuminate, indicating to the driver that the VSC is not activated.

Q3: What does the remedy involve?
A3: For all involved vehicles, Lexus Dealers will update the software of the Skid Control ECU free of charge to vehicle owners.

Q4:  How long will the remedy take?
A4: Updating of the software of the Skid Control ECU will take approximately 1 hour. However, depending on the Dealer's work schedule, owners may be required to make the vehicle available for a longer period of time.

Q5: Can I continue to drive my vehicle?
A5: Yes, you can continue to drive your vehicle, however we request owners contact their local/preferred Lexus dealership to arrange recall completion. Owners with additional questions or concerns are asked to please contact their local Lexus Dealer in the first instance or the Lexus Customer Assistance Centre on 1800 023 009 from 8am - 6pm Monday to Friday

Q6:  Does this condition affect other Lexus models?
A6: Only models mentioned in the VIN range in the table at question 1 are involved in the Australian market.

Q7:  My vehicle is in the affected production range. What should I do?
A7: Please contact your closest/preferred Lexus dealer to verify if your vehicle is affected. Owners with additional questions or concerns are asked to please contact their local Lexus Dealer in the first instance or the Lexus Customer Assistance Centre on 1800 023 009 from 8am - 6pm Monday to Friday.

Q8: Where can I find my VIN?
A8: VIN number location varies by model. For information on how to find the VIN position specific to your vehicle, please search "vehicle identification number" in the alphabetical index at the rear of your Owner's Manual. 

Q9: I'm reluctant to visit a Dealership due to COVID-19. How can you help?
A9: You can be assured that Lexus dealers are well-positioned to assist you in ways that prioritise your well-being and that of our dealership staff. For your peace of mind, our dealers have implemented intensive cleaning, hygiene, and social-distancing measures, based on best-practice advice from governments and health authorities. Your preferred/local dealer will be able to assist in addressing your specific concern as well as any other questions you may have. 

...ends/

For more information, please contact:
Patrick Lyons
Lexus Australia public relations
E: patrick.lyons@havas.com
M: +61 408 538 207



 
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