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LEXUS AUSTRALIA RECALLS VEHICLES DUE TO FUEL TANK VENT TUBE ASSEMBLY ISSUE

Lexus Australia has today announced that it will initiate a safety recall involving GS, GS F, IS, RC and RC F vehicles produced between January 2012 and August 2018, inclusive. There are 14,301 vehicles involved in the Australian market.

The involved vehicles are equipped with a fuel evaporative emission control unit (also referred to as fuel tank vent tube assembly) that is attached to the fuel tank by a flange. The fuel tank vent tube assembly prevents the fuel vapour that is created in the fuel tank from being released directly into the atmosphere.

Due to the design of the flange, there is a possibility that a stress related crack could develop on the exterior surface of the flange. The crack could expand over time and, depending on the size of the crack, could eventually allow fuel to leak from the crack.

Depending on the amount of fuel that escapes from the crack, and if it is in the presence of an ignition source, this could increase the risk of a vehicle fire.

For all involved vehicles, Lexus Dealers will replace the fuel-evaporative emission control unit free of charge to vehicle owners.

To replace the fuel-evaporative emission control unit will take approximately two hours; however, depending on the Dealer's work schedule, owners may be required to make the vehicle available for a longer period of time.

Lexus Australia will provide owners of involved vehicles with details of this safety recall campaign by SMS, email and/or mail to their last known address. To update your contact details, please call the Lexus Customer Assistance Centre on 1800 023 009 (Monday to Friday 8.00am to 6.00pm AEDT) or visit: www.lexus.com.au/owners/update-details.

Owners with additional questions or concerns are asked to please contact their local/preferred Lexus Dealer in the first instance or the Lexus Customer Assistance Centre on 1800 023 009 (Mon-Fri 8.00am-6.00pm AEDT). Please quote your 17-digit Vehicle Identification Number (VIN).

Q&A
Q1 Which and how many models are involved in Australia?
A1. There are 14,301 Lexus GS, GS F, IS, RC and RCF vehicles involved in the Australian market.

MODEL NAMEMODEL CODEWMIVDSCDVIN RANGEPRODUCTION RANGE
FROMTOFROMTO
GS 200tARL10RJTHBA1BL#0A0001440A007809October 2015May 2018
IS 200tASE30RBA1D20500112105082491July 2015August 2018
GS 350GRL10RBE1BL0500123505044333January 2012July 2014
0A0001890A019157September 2014September 2015
IS 350GSE31RBE1D20500017405031572April 2013September 2017
BE5D20500019105022775April 2013July 2015
GS 250GRL11RBF1BL0500012105011095January 2012July 2014
0A0001010A001142September 2014July 2015
IS 250GSE30RBF1D20500023305082934April 2013July 2015
BF5D20500018205083036April 2013July 2015
GS 300hAWL10RBH1BL0500024605002949September 2013June 2014
0A0001350A006819September 2014April 2018
IS 300hAVE30RBH1D20500021805074049April 2013August 2018
BH5D20500020705047396April 2013July 2015
GS FURL10RBP1BL0A0001350A002881October 2015August 2018
GS 450hGWL10RBS1BL0500017005007293March 2012July 2014
0A0001080A003035September 2014July 2018
GS 350GRL12RBZ1BL0A0001360A016574October 2015August 2018
IS 350GSE31RBZ1D20503158305033623October 2017August 2018
RC 200tASC10RHA5BC0500012405008722October 2015July 2018
RC 350GSC10RHE5BC0500013705017913September 2014November 2017
RC FUSC10RHP5BC0500015805007160September 2014July 2018
RC 350GSC10RHZ5BC0501793105019192December 2017August 2018

Note: 1. Although the involved vehicles are within the above VIN ranges, not all vehicles in these VIN ranges were sold in the Australian market.
2. (#) indicates additional check digit (alpha or numeric).


Q2: What is the condition?
A2: Due to the design of the flange, there is a possibility that a stress related crack could develop on the exterior surface of the flange. The crack could expand over time and, depending on the size of the crack, could eventually allow fuel to leak from the crack.

Q3: What does the remedy involve?
A3: For all involved vehicles, Lexus Dealers will replace the fuel-evaporative emission control unit free of charge to vehicle owners.

Q4: How long will the remedy take?
A4: Replacing the fuel-evaporative emission control unit will take approximately two hours; however, depending on the Dealer's work schedule, owners may be required to make the vehicle available for a longer period of time.

Q5: Can I continue to drive my vehicle?
A5: Yes, you can continue to drive your vehicle; however, we request owners contact their local/preferred Lexus Dealer to arrange recall completion. Owners with additional questions or concerns are asked to please contact their local Lexus Dealer in the first instance or the Lexus Customer Assistance Centre on 1800 023 009 from 8am - 6pm AEDT Monday to Friday.

Q6: Have any of the relevant vehicles actually caught fire?
A6: Vehicle safety and the safety of our customers is our number one priority. This recall is a pro-active measure to eliminate the risk relating to the fuel tank vent tube assembly. We are not aware of any local incidents where a vehicle fire has occurred due to this issue.

Q7: Does this condition affect other Lexus models?
A7: Only the Lexus models listed in the VIN range in the table at question 1 are involved in the Australian market.

Q8: My vehicle is in the affected production range. What should I do?
A8: Please contact your closest/preferred Lexus Dealer to verify if your vehicle is affected. Owners with additional questions or concerns are asked to please contact their local Lexus Dealer in the first instance or the Lexus Customer Assistance Centre.

Q9: Will my Lexus be fixed straight away once I make contact with my Lexus Dealer?
A9: We are prioritising the supply of the necessary parts. Your Lexus Dealer will confirm your service booking for the remedy at the earliest opportunity.

Q10: Where can I find my VIN?
A10: VIN number location varies by model. For information on how to find the VIN position specific to your vehicle, please search "vehicle identification number" in the alphabetical index at the rear of your Owner's Manual.

Q11: I'm reluctant to visit a Dealership due to COVID-19. How can you help?
A11: You can be assured that Lexus Dealers are well-positioned to assist you in ways that prioritise your well-being and that of our dealership staff. Your preferred/local dealer will be able to assist in addressing your specific concern as well as any other questions you may have.

...ends/

For more information, please contact:
Paul Ellis
Lexus Australia public relations
E: paul.ellis@havas.com
M: +61 455 344 431



 
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